Refund policy

General

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at customerservice.lsandp@gmail.com

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice.lsandp@gmail.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice.lsandp@gmail.com 

Please note that returns will need to be sent to the following address:

Disclaimer: all  following return addresses should be used only for product returns 

Logistics provided  by Printful:

      • The  return address for those logistics  provided by Printful, defaults to Printful's,
        Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

        And depends on where your package was fulfilled:
          • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 
          • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
          • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
          • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
          • Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
          • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
          • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
          • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil

           

          Depending on the reason for the return, we will decide how to proceed.
          Review Printful Return Policies  for more information

          https://help.printful.com/hc/en-us/categories/360002555720-Terms-Policies-Returns

          If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

          Logistics provided by JetPrint

            • The  store's return address for those logistics provided by JetPrint, defaults to JetpPrint.
               Returning Address:  3rd Floor Building D Minle Industrial Park Bantian, Shenzhen, Guangdong, China.

              First, the provider agree to refund ONLY in followed situations:

              1. The product is severely damaged when received or has quality problem within 1 year, you can request for refund or replacement.
              2. The print / engraving is not the same as you / your customers ordered.
              3. Parcels missing during the delivery.

              If any of these 3 situations happens, If your return is accepted, depending on the reason for the return, we will decide how to proceed.

              Review JetPrint Return Policies  for more information

                      https://jetprintapp.com/faq/

              You can always contact us for any return question at customerservice.lsandp@gmail.com    

              Damages and issues
              Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

              Exceptions / non-returnable items
              Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
              Unfortunately, we cannot accept returns on sale items or gift cards.

              Exchanges
              The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

              European Union 14 day cooling off period
              Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

              Refunds

              General

              In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice.lsandp@gmail.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

              If you have any further questions, please don't hesitate to contact us at customerservice.lsandp@gmail.com 

                        Logistics provided  by Printful:

              Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on the provider part are covered at the provider expense.

              The return address is set by default to the Printful facility. When the provider receive a returned shipment, an automated email notification is sent to  the store. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

              Wrong Address - If the  customer provide an address that is considered insufficient by the courier, the shipment will be returned to the provider facility. The customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

              Unclaimed - Shipments that go unclaimed are returned to our facility and the client will be liable for the cost of a reshipment

              Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

              Returned by Customer - The  end customers will  contact the store before returning any products. Except for Customers residing in Brazil, the provider do not refund orders for buyer’s remorse.

              Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:he supply of goods that are made to the consumer's specifications or are clearly personalized: 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

              Therefore Printful reserves rights to refuse returns at its sole discretion.

              This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

              In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice.lsandp@gmail.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

               

              If you have any further questions, please don't hesitate to contact us at customerservice.lsandp@gmail.com 

                       Logistics provided by JetPrint

              First, the provider agree to refund only in followed situations:

              1. The product is severely damaged when received or has quality problem within 1 year, you can request for refund or replacement.
              2. The print / engraving is not the same as you / your customers ordered.
              3. Parcels missing during the delivery.

              If any of these 3 situations happens, you can contact customerservice.lsandp@gmail.com 

              In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice.lsandp@gmail.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

              If you have any further questions, please don't hesitate to contact us at customerservice.lsandp@gmail.com
              We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
              If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice.lsandp@gmail.com.

              Last updated: [13/02/2024]